Contact Us

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plan.  Voya wants to make it as convenient as possible for you to take advantage of the valuable benefit made available to you under the Central Peninsula Hospital 403(b) Defined Contribution Retirement Plan.  That means providing you with the service options you want, when you want them.

Voya offers participants and employees:

Local Service

Individual support including financial and investment education is available from your local financial professional, Pierre J. Nicolet*.  To contact Pierre, please call him directly at (907) 279-6471, or email him at pjnicolet@ft.newyorklife.com.

*Registered Representative of and securities offered through NYLIFE SECURITIES LLC member SIPC.  NYLIFE Securities LLC is a separate entity and not a corporate affiliate of Voya Financial®.

Customer Services

You can obtain account information and make changes to your account by speaking to our Retirement Readiness Service Center (call center).  To speak with a Customer Service Associate, dial (800) 584-6001 and press “0” when prompted.  Associates are available to assist you Monday through Friday, 4:00 a.m. to 5:00 p.m. (AKDT).

Through Voya’s Retirement Readiness Service Center (call center), you can:

  • Make account balance and transaction inquiries.
  • Obtain investment option performance history.
  • Review and update your personal profile information.
  • Request a change in the way your future contributions are invested.
  • Request a change in the way your current account balance is invested.
  • Make changes to your beneficiary designation.
  • Review withdrawal options, terms and conditions – taxes, penalties, and timing of withdrawals.
  • Obtain withdrawal and other account service forms.
  • Request a printed account statement.
  • Obtain internet assistance.

A confirmation will be sent to you for all Retirement Readiness Service Center (call center) initiated financial transactions.

Voice Response System (VRS)

You can obtain account information and make changes to your account by calling our 24 hour toll-free VRS.  To access your account, you will need a touch-tone phone and your Social Security Number and PIN.  To access the VRS, call (800) 584-6001 and press “1” when prompted.

Through the VRS, you can:

  • Make account balance inquiries.
  • Execute investment allocation changes.
  • Transfer among investment options
  • Change your PIN or request your PIN by mail.
  • Request a printed account statement.
  • Review your personal profile information.
  • A confirmation will be sent to you for all telephone initiated financial transactions.  

Internet Access

To obtain account information and make changes online, login (link to www.voyaretirementplans.com) to your account.  To access your account you will need your User ID and password*.

Through Account Access online, you can:

  • Make account balance and transaction inquiries.
  • Obtain investment option performance history.
  • View your quarterly statement.
  • Update or change your beneficiary information.
  • Execute investment allocation changes.
  • Transfer among investment options.
  • Delete pending transactions.
  • Retrieve withdrawal paperwork (created by a Customer Service Associate).

A confirmation will be sent to you for all Internet initiated financial transactions.

*First-time users will be asked to fill out a brief registration form.  This form will prompt you to create a personalized User ID and password that will be used to access your account(s). You will need your Social Security Number and PIN to complete the registration process.

Special Needs Assistance

TTY: (800) 855-2880 ACSII: (800) 855-2882 Telebraille: (800) 855-2883